IT IS THE CUSTOMER'S ENTIRE RESPONSIBILITY TO READ AND BE AWARE OF THE SITE'S POLICIES BEFORE MAKING PURCHASES.
- Legally, the Consumer Protection Code (article 49) contemplates the exchange or return of the product received due to: regret, defect or sending a different item, within a period of up to 7 calendar days from the date of receipt (it is necessary which product has been received ).
ATTENTION: The store will not accept any request that falls outside the cases mentioned above. If you have any questions, please consult our "Payment, Postage and Delivery Policy".
- In case of exchanges or returns due to sending the wrong product or defective product, both cases must be proven and within the deadline mentioned above.
- We do not provide exchanges or refunds due to lack of attention to the information previously provided by the store, due to the wrong choice of color, size/measurement and the like, since all guidance is given in the product description for choosing the correct size, color, model , etc.
- If you receive the wrong or defective product and wish to exchange or return it, send us a video taken as soon as the package was opened and the defect or difference was noted, as proof that it was already received in this way.
- Send the video to the email address: planet.store0107@gmail.com
- You can request the exchange or return of the product received within 7 calendar days after receiving it.
- After completing the exchange or return request process via email, the product must be sent back to the store . Guidance on how to ship (reverse logistics) will be provided in the email.
- As soon as the product arrives, we will analyze the condition of the product and contact you via email. Once it has been proven that the product is defective or was sent incorrectly, the customer may:
- Choose a product identical to the one purchased;
- Choose to reimburse the amount paid;
- Choose another product of the same value;
- Receive a coupon for the value of the product for future purchases.
• ATTENTION : If the store receives the product with signs of use, dirt, damage, etc., the exchange or refund request will be immediately canceled and the store will be released from the obligation to carry out the exchange or refund and the product will be discarded. If the customer insists on demanding an exchange or refund for a used, dirty, damaged product returned, etc., legal action will be taken by the store.
- When exchanging a product proven to be defective/wrong, the store will send another at no additional cost to the customer.
IMPORTANT:
It is the customer's sole responsibility to be aware of the product specifications and read them before making the purchase.
