PAYMENT, POSTAGE AND DELIVERY POLICY FOR ORDERS

IT IS THE CUSTOMER'S SOLE RESPONSIBILITY TO READ AND BE AWARE OF THE SITE'S POLICIES BEFORE MAKING PURCHASE(S).

• This text, in its entirety, is authored by planetstore7.com.br® / Planet Store7® and its reproduction, in whole or in part, is strictly prohibited, subject to legal measures.

1. PAYMENT INFORMATION FROM OUR SITE:

1.1 Operator and Payment Methods:

- Website payment operator: Cartpanda Pay.
- Payment methods: Bank slip, pix and credit cards, in up to 12 installments (we do not work with pix installments).
- As soon as the payment appears in our system, you will receive a payment confirmation email. It may take some time between the payment being processed and the purchase confirmation email being sent , but it will be sent the same day. If you do not receive it in your main email inbox, please check your promotions and spam folders.
- If you did not receive it on the same day of purchase, contact the store so that it can be resent.
Note: Payments via BANK SLIP take 24 TO 48 BUSINESS HOURS to appear. The order will be processed as soon as the payment is received.
1.2 About purchase cancellation requests:
- We do not have the authority to cancel purchases with card operators and similar companies . In any case, the online store is not legally obliged to cancel purchases. What the CDC (article 49) does cover is the return or exchange of the product due to regret, defect or shipment of a different item, within a period of up to 7 calendar days from the date of receipt of the same (the product must have been received) . Regarding the exchange and return process, check our Exchange and Return Policy on our website.
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ATTENTION: we are not responsible for:
• Customer's lack of attention in not reading the information previously provided by the store in the product description, advertisements, email, payment checkout and the like, as it is the customer's sole responsibility to be aware of the data and information relevant to the purchase and previously provided by the store.
• Error/lack of attention by the customer when filling in the order details, number of installments to be chosen, etc., as it is the buyer's sole responsibility to carefully check that the information has been filled in correctly before finalizing the purchase.
• Failure to receive the order at the delivery address registered in the purchase or at the Post Office, for any reason , as it is the customer's sole responsibility to monitor the tracking and ensure that there is someone at the address who recognizes the order and receives it when the Post Office makes the delivery.
• When the customer completes the purchase, the store understands that the customer has read and is aware of the information, and does not accept any type of cancellation or refund request arising from reasons of this nature.
• It is worth mentioning that cancellation/refund/resend requests for these reasons
has no legal basis.

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2. ABOUT SENDING THE TRACKING CODE, DELIVERY TIME AND CUSTOMS TAXES:
2.1 Sending the Tracking Code:
As soon as payment for an imported item (shipped from abroad) is confirmed in our store, the order enters the SORTING, SEPARATION AND INTERNATIONAL SHIPPING process.
- This process takes about 7 BUSINESS DAYS.
- At the end of this period, the order will be shipped and you will receive the order tracking code in the email registered during the purchase.
- After the order is shipped, it will be in International Transit (meaning that it has already been shipped but is still in transit in another country before being dispatched to Brazil). This process takes on average 5 to 9 business days. after sending the tracking (deadline varies by more or less days depending on demand at the logistics center).
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ATTENTION¹ : During this period, the information may not yet be included in the tracking code because the Brazilian Post Office does not identify international transit in its database, as it occurs in another country (the The Post Office only identifies the order as "posted" in the tracking code when international transit ends and the order is beeped and dispatched to Brazil).
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ATTENTION²: replica merch products, that is, products that are replicas of official products, are in greater demand in the store and for this reason, the tracking delivery time may be increased by a few business days, WITHOUT prior notice.
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ATTENTION³ : High demand products in general and products imported from abroad may become unavailable WITHOUT prior notice. In this case, the store will contact the customer to notify them. This way, the customer can wait for availability, exchange for another similar option or opt for a refund, according to the information provided by the store.
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2.2 Logistics and Delivery Time of the order(s):
- Our national logistics (for ready-to-deliver products and imported products after arriving in Brazil) is carried out by Correios and J&T Express.
- Our international logistics (for imported products while still outside Brazil) is carried out by Cainiao Express and Ali Expres.
- The delivery time for ready-to-deliver products (national shipping) is 10 BUSINESS DAYS after sending the tracking , which in turn is sent via email, within 7 business days after purchase confirmation.
- The delivery time for imported products is on average 25 BUSINESS DAYS after confirmation of purchase, however this period may vary by a few days more or less depending on the logistics of the Post Office in each location .
- ATTENTION: There may be delays in delivery due to strikes and force majeure, which are beyond the store's control. In these cases, if the tracking shows that the order is still on route for delivery, the customer must continue to monitor the tracking and wait for the delivery to be made.
- No cancellation/refund of purchase will be made under any circumstances while the order is still in transit, regardless of the reason. The valid cancellation and return rules are those set out in article 49 of the CDC (see section 1.2 above).
- It is the customer's sole responsibility to be aware of the store's deadline information, as these are previously informed. When the customer completes the purchase, the store understands that the customer has read and agrees with the information provided by the store.
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2.3 Customs Taxation:
- From October 13, 2023, purchases made in our store that are taxed will have the fee paid by the store and no longer by the customer.
- The fee will be paid by the store within 3 business days after the charge appears on the tracking. The customer does not need to do anything, just wait for the payment to appear on the tracking. Then, the delivery will proceed as normal.
Important : This information is described in the product description in the store. We are not responsible if the customer does not read and pay the fee on their own.
ATTENTION: Beware of scams! We do not send any SMS with a link, email or any type of message requesting any amount more than what the customer paid for the product , whether for fees, shipping, etc. If you receive any message of this type, requesting any amount, DO NOT make any type of payment! If in doubt, contact the store by email: planetstore7.atendimento@gmail.com or through the store's official social networks.
- If the customer falls for any type of scam and makes any type of payment to third parties, the store will NOT be responsible!
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3. ORDER NOT DELIVERED DUE TO INCORRECT/INCOMPLETE ADDRESS, ABSENCE OF SOMEONE TO RECEIVE IT (AT THE ADDRESS OR AGENCY) OR, THE PERSON AT THE ADDRESS DOES NOT RECOGNIZE THE ORDER:

- We are not responsible for incorrect/incomplete delivery address and other information; for the absence of someone to receive the order either at the address or at the agency, if necessary, or even if there is no one at the address to recognize the order.
- If the Post Office does not deliver for any of the reasons mentioned above and the order is returned to its origin, no type of refund/refund will be made by the store, as it is the customer's sole responsibility:
• Fill in the address correctly as well as all the order delivery details;
• Follow the tracking to be aware of the delivery progress;
• Ensure that there is someone at the delivery address to recognize and receive the order and also ensure that someone will collect the order from the Post Office or Distribution Center, if necessary;
• IMPORTANT¹: personal and/or mobility issues that may interfere with the monitoring of delivery and receipt of the order are NOT the store's responsibility;
• Even if the customer claims the opposite of what the tracking information states, the store does not have the autonomy to intervene with the Post Office as the delivery is carried out by them, and it is up to them to decide.
• IMPORTANT²: It is entirely up to the Post Office to deliver the order directly to the address or forward it for collection at the nearest Post Office. The store has no authority to intervene in this regard.
ATTENTION: It is worth remembering that:
• Imported orders returned by the Post Office to the sender/origin due to an incorrect/incomplete address or because there was no one at the address or agency to receive it, or because the person at the address did not recognize the order, are not returned to the store, but rather to the origin/sender abroad or to the sender's PO box in Brazil, in SP (it is always stated in the description of a product in our store whether it is imported, that is, sent from abroad).
• The sender/origin, in turn, is not responsible for the non-delivery of the order regardless of the reason , as the shipment was carried out correctly. Generally, the origin/sender is understood to be the Export Center from which the order departed, where orders returned by the Post Office are discarded or have an unknown destination, with no possibility of resending.
4. REQUEST FOR COLLECTION AT THE AGENCY DUE TO ABSENCE AT THE ADDRESS, HOW TO PROCEED:
- If, due to the absence of anyone to receive the order, the order is to be collected from a branch or distribution center that allows collection, simply bring a photo ID (ID) and the order tracking code number.
- The period in which the order will be available for collection is 7 calendar days (this period may vary depending on the agency and location).
- If an imported order is not collected within the deadline, it will be returned to its origin abroad.
 - The order must be picked up by the person who placed the order. To be picked up by another person, they must have authorization in the name of the person who placed the order. If this is the case, check with the Post Office in your city to find out the procedure or contact the store for instructions.
• ATTENTION: If the order is returned to its origin, no refund/reimbursement will be made, as it is the customer's sole responsibility to: correctly fill in the delivery details (recipient/address), track the tracking and receive the order at the address or agency, if necessary.
- In case of absence on the first delivery attempt made by the Post Office, it is possible that another delivery attempt will be made (whether or not a new attempt is entirely up to the Post Office).
- If there is a new attempt and again there is no one to receive it, the order will be sent to a Post Office near the delivery address, to be collected by the order holder or a person authorized by him/her, as mentioned above.
- In this case, the address of the agency where the order must be collected will be informed in the tracking itself.
- IMPORTANT: for internal reasons that are entirely at the discretion of the Post Office, it is possible that they may send the order directly to be picked up at the agency, without attempting to deliver it to the address and the store has no power to intervene in this regard. When making the purchase, since this information is previously provided in these Policies, the customer agrees to the possibility of having to go to the agency to pick up the order, if necessary.
- Personal issues or force majeure that may interfere with the withdrawal of the order are not the store's responsibility.
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4.1 NO CANCELLATION/REFUND/RETURN/RESEND WILL BE MADE:
- Due to the customer's lack of attention to information previously provided by the store, whether in the product description, Store Policies and similar;
- Due to error/lack of attention when filling in the purchase details;
- In the event that the customer does not receive the order due to the address or any other information being filled in incorrectly or incompletely;
- Due to the absence of a person to receive or acknowledge the order (at the address, agency, CDD or any other location).
- And/or in any case that is not legally supported.
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5. DELIVERY NOT MADE BY THE POST OFFICE AT THE ADDRESS DUE TO ACCESSIBILITY PROBLEMS:
In some locations the Post Office vehicle does not access, due to:
- High crime rates and frequency of robberies of the Post Office vehicle;
- Lack of accessibility of roads due to holes, flooded areas, forested areas, areas at risk of landslides, very distant areas and similar, which impede access and/or pose risks to the physical integrity of the delivery person.
- In such cases, AT THE SOLE DISCRETION OF THE POST OFFICE, the order will be sent directly to an agency close to the registered address to be collected by the owner or a person authorized by the owner.
- In these cases, the store is NOT responsible for non-delivery to the residence, as the decision is entirely at the discretion of the Post Office itself and the store has no power to interfere in this decision.

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LEGAL NOTICES:

This content, as well as the content present throughout the site, is authored by planetstore7.com.br and its reproduction without authorization constitutes the Crime of Plagiarism as provided for in Article 184 of the Brazilian Penal Code, subject to imprisonment of 3 months to 1 year or a fine. If it is reproduced in part or in full, the appropriate legal measures will be taken.