PAYMENT, POSTAGE AND DELIVERY POLICY FOR ORDERS

IT IS THE CUSTOMER'S SOLE RESPONSIBILITY TO READ AND BE AWARE OF THE WEBSITE'S POLICIES BEFORE MAKING PURCHASE(S).

• This text, in its entirety, is authored by planetstore7.com.br® / Planet Store7® and its reproduction, in whole or in part, is strictly prohibited, subject to legal measures.

1. PAYMENT INFORMATION FROM OUR SITE:

1.1 Operator and Payment Methods:

- Payment operator for our websites: Cartpanda Pay and AppMax.
- Payment methods: Bank slip, pix and credit cards, in up to 12 installments (we do not work with pix installments).
- As soon as the payment appears in our system, you will receive a payment confirmation email. It may take some time between the payment being processed and the purchase confirmation email being sent , but it will be sent the same day. If you do not receive it in your main email inbox, please check your promotions and spam folders.
- If you did not receive it on the same day of purchase, please contact the store so that it can be resent. Customer service via email is provided within 1 business day or as required.
Note: Payments via BANK SLIP take 24 TO 48 BUSINESS HOURS to appear. The order will be processed as soon as the payment is received.
1.2 About purchase cancellation requests:
- We do not have the authority to cancel purchases with card operators and similar companies . In any case, the online store is not legally obliged to cancel purchases. What the CDC (article 49) does cover is the return or exchange of the product due to regret, defect or shipment of a different item, within a period of up to 7 calendar days from the date of receipt of the same (the product must have been received) . Regarding the exchange and return process, check our Exchange and Return Policy on our website.
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ATTENTION: we are not responsible for:
• Customer's lack of attention in not reading the information previously provided by the store in the product description, advertisements, email, payment checkout and the like, as it is the customer's sole responsibility to be aware of the data and information relevant to the purchase and previously provided by the store.
• Error/lack of attention by the customer when filling in the order details, number of installments to be chosen, etc., as it is the buyer's sole responsibility to carefully check that the information has been filled in correctly before finalizing the purchase.
• Failure to receive the order at the delivery address registered in the purchase or at the Post Office, for any reason , as it is the customer's sole responsibility to monitor the tracking and ensure that there is someone at the address who recognizes the order and receives it when the Post Office makes the delivery.
• When the customer completes the purchase, the store understands that the customer has read and is aware of the information, and does not accept any type of cancellation or refund request arising from reasons of this nature.
• It is worth mentioning that cancellation/refund/resend requests for these reasons
has no legal basis.

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2. ABOUT SENDING THE TRACKING CODE, DELIVERY TIME AND CUSTOMS TAXES:
2.1 Sending the Tracking Code:
As soon as payment for an imported item (shipped from abroad) is confirmed in our store, the order enters the SORTING, SEPARATION AND INTERNATIONAL SHIPPING process.
- This process takes about 7 BUSINESS DAYS .
- At the end of this period, the order will be shipped and you will receive the Tracking Code for the order in the email registered at the time of purchase. Note: there may be a delay in sending tracking information for a few days due to high demand, among other reasons, without prior notice. If this is the case with your order, please contact the store.
- Once shipped, the order will be in International Transit (meaning that it has already been shipped but is still in transit in another country before being dispatched to Brazil). This process takes an average of 10 business days. after sending the tracking (deadline varies by more or less days depending on logistics).
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ATTENTION¹ : During this period, the information will not yet appear in the tracking code because the Brazilian Post Office does not identify international transit in its database, as it occurs in another country (the The Post Office only identifies the package in the tracking code when international transit ends and it is dispatched to Brazil).
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ATTENTION²: replica merch products, that is, products that are replicas of official products, are in greater demand in the store and for this reason, the tracking delivery time may be increased by a few business days, WITHOUT prior notice.
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ATTENTION³ : High demand products in general and products imported from abroad may become unavailable WITHOUT prior notice. In this case, the store will contact the customer to notify them. This way, the customer can wait for availability, exchange for another similar option or opt for a refund, according to the information provided by the store.
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2.2 Logistics and Delivery Time of the order(s):
- Our national logistics (for ready-to-deliver products) is carried out by Correios and J&T Express.
- Our international logistics (for imported products) while the package is still outside Brazil is carried out by Cainiao Express and Ali Express. After the imported product arrives in Brazil, delivery is made by Correios.
- The delivery time for ready-to-deliver products (national shipping) is 10 BUSINESS DAYS after sending the tracking , which in turn is sent via email, within 7 business days after purchase confirmation.
- The delivery time for imported products is on average 25 BUSINESS DAYS after purchase confirmation , and may vary by more or less days depending exclusively on logistics/Post Office.
- ATTENTION: there may be delays in the general product delivery process due to strikes and force majeure, which are beyond the store's control.
- No cancellation/refund/resend will be made if the package is still in transit for delivery in the tracking. In this case, we advise you to continue monitoring the tracking and any future updates, as well as the delivery of the package.
- It is the customer's sole responsibility to be aware of the information previously provided by the store. When the customer completes the purchase, the store understands that the customer has read and agrees with the information provided by the store.
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2.3 Customs Taxation:
- Our orders are being sent via Conformal Shipping and therefore are not taxed , as they are already sent according to customs specifications.
ATTENTION: Beware of scams! We do not send any SMS with a link, email or any type of message requesting any amount more than what the customer paid for the product , whether for fees, shipping, etc. If you receive any message of this type, requesting any amount, DO NOT make any type of payment! If in doubt, contact the store by email: planetstore7.atendimento@gmail.com or through the store's official social networks.
- If the customer falls for any type of scam and makes any type of payment to third parties, the store will NOT be responsible!
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3. ORDER NOT DELIVERED DUE TO INCORRECT/INCOMPLETE ADDRESS, ABSENCE OF SOMEONE TO RECEIVE IT (AT THE ADDRESS OR AGENCY), UNKNOWN CUSTOMER AT THE LOCATION OR FAILURE TO COMPLY WITH ANY REQUEST FROM THE POST OFFICE:

- We are not responsible for incorrect/incomplete delivery address and other information; for the absence of someone to receive the order either at the address or at the agency, if necessary, or even if there is no one at the address who recognizes the order/recipient (customer unknown at the location).
- We are not responsible for the recipient and/or order holder failing to respond to any request made by the Post Office regarding tracking, whether for information, collection at the agency, etc.
- If the Post Office does not deliver for any of the reasons mentioned above and the order is returned to the origin/sender, no type of resending or refund/refund will be made by the store, as it is the sole responsibility of the customer:
• Fill in the address correctly as well as all the order delivery details;
• Follow the tracking to be aware of updates and delivery progress;
• Ensure that there is someone at the delivery address who can recognize and receive the order/recipient and also ensure that someone will collect the order from the Post Office or Distribution Center, if necessary;
• IMPORTANT¹ : personal and/or mobility issues that may interfere with the monitoring of delivery and receipt of the order are NOT the store's responsibility;
• Even if the customer claims the opposite of what the tracking information states, the store does not have the autonomy to intervene with the Post Office as the delivery is carried out by them, and it is up to them to decide.
• IMPORTANT² : it is entirely at the discretion of the Post Office:
- Make any request for data/information about the recipient and/or the order through tracking, even if it is information already filled in in the purchase data.
- Deliver the order directly to the address or forward it for collection at the nearest Post Office and request document(s) proving ownership of the order upon collection.
- The store does not have the autonomy to intervene in the above cases and it is the customer's responsibility to respond to requests from the Post Office to receive the order.
ATTENTION: It is worth remembering that:
• Imported orders returned by the Post Office to the sender/origin for any of the reasons mentioned above, are not returned to the store, but rather to the origin/sender abroad or to the sender's PO box in Brazil, in SP (it is always stated in the description of a product in our store whether it is imported, that is, sent from abroad).
• The sender/origin in turn refers to the MANUFACTURER and the MANUFACTURER in turn is not responsible for non-delivery of the order regardless of the reason.
• The store will not carry out any resending or refund, as it has fulfilled its obligation to send the order.

4. REQUEST FOR COLLECTION AT THE AGENCY DUE TO ABSENCE AT THE ADDRESS, HOW TO PROCEED:
- If, due to the absence of anyone to receive the order, the order is to be collected from a branch or distribution center that allows collection, simply bring a photo ID (ID) and the order tracking code number.
- The period in which the order will be available for collection is 7 calendar days (this period may vary depending on the agency and location).
- If an imported order is not collected within the deadline, it will be returned to its origin abroad.
 - The order must be picked up by the person who made the order. To be picked up by another person, they must have authorization in the name of the person who made the order. If this is the case, check with the Post Office in your city to find out what the procedure is or contact the store for instructions.
• ATTENTION: If the order is returned to its origin, no refund/reimbursement will be made, as it is the customer's sole responsibility to: correctly fill in the delivery details (recipient/address), track the tracking and receive the order at the address or agency, if necessary.
- In case of absence on the first delivery attempt made by the Post Office, it is possible that another delivery attempt will be made (whether or not a new attempt is entirely up to the Post Office).
- If there is a new attempt and again there is no one to receive it, the order will be sent to a Post Office near the delivery address, to be collected by the order holder or a person authorized by him/her, as mentioned above.
- In this case, the address of the agency where the order must be collected will be informed in the tracking itself.
- IMPORTANT: for internal reasons that are entirely at the discretion of the Post Office, it is possible that they may send the order directly to be picked up at the agency, without attempting to deliver it to the address and the store has no power to intervene in this regard. When making the purchase, since this information is previously provided in these Policies, the customer agrees to the possibility of having to go to the agency to pick up the order, if necessary.
- Personal issues or force majeure that may interfere with the withdrawal of the order are not the store's responsibility.
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4.1 NO CANCELLATION/REFUND/RESEND WILL BE MADE:
- Due to the customer's lack of attention to information previously provided by the store, whether in the product description, Store Policies and similar;
- Due to error/lack of attention when filling in the purchase details;
- In case of delays caused by strikes and force majeure, with the order demonstrably still in transit to the destination address.
- In the event that the customer does not receive the order due to the address or any other information being filled in incorrectly or incompletely;
- Due to the absence of a person to receive or acknowledge the order (at the address, agency, CDD or any other location).
- Cases similar to those mentioned above.
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5. DELIVERY NOT MADE BY THE POST OFFICE AT THE ADDRESS DUE TO ACCESSIBILITY PROBLEMS:
In some locations the Post Office vehicle does not access due to:
- High crime rates and frequency of robberies of the Post Office vehicle;
- Lack of accessibility of roads due to holes, flooded areas, forested areas, areas at risk of landslides, very distant areas and similar, which impede access and/or pose risks to the physical integrity of the delivery person.
- In such cases, AT THE SOLE DISCRETION OF THE POST OFFICE, the order will be sent directly to an agency close to the registered address to be collected by the owner or a person authorized by the owner.
- In these cases, the store is NOT responsible for non-delivery to the residence, as the decision is entirely at the discretion of the Post Office itself and the store has no power to interfere in this decision.

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LEGAL NOTICES:

This content, as well as the content present throughout the site, is authored by planetstore7.com.br and its reproduction without authorization constitutes the Crime of Plagiarism as provided for in Article 184 of the Brazilian Penal Code, subject to imprisonment of 3 months to 1 year or a fine. If it is reproduced in part or in full, the appropriate legal measures will be taken.